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Frequently Asked Questions


We have answers to some frequently asked questions about our products and services.
What are dividends?
I have not received my dividend. What should I do?
My dividend warrant is out of date. What should I do?
I have found an unclaimed dividend warrant. What can I do?
What happens if I lose my dividend warrant?
Can I have my dividend paid directly into my bank account?
What is meant by 'Ex dividend' and 'Cum dividend'?
How can I find out how many shares I hold?
What do I do if I need to change my address?
What is a Share certificate?
I have not received my Share Certificate, what should I do?
What should I do if I cannot locate my share certificate?
Can I sell shares that are in my children's names?
What should I do if I have changed my name?
I receive multiple sets of Annual Reports/Accounts. Why is this and what should I do?
What are the key rights of a shareholder?
What is SAR?
What is BCR?

If you have not found any answer to the question you are looking for, please contact us directly and one of our customer service representatives will get back to you as soon as possible.

Plot 89A, Ajose-Adeogun Street, Victoria Island Extension, Lagos